The implementation process
When an SAP salesperson is sitting across the table from a potential customer, he or she is focused on one thing: selling that customer an SAP product. The implementation of that product is someone else's problem. The SAP salesperson receives no compensation for the professional services necessary to implement the software; therefore it is the last thing he or she is concerned about. A different firm is brought in to help the company implement its new SAP software product, and the implementation firm takes no responsibility for what specific SAP products were purchased.
Conversely, when a company evaluates Microsoft Dynamics AX as an ERP solution it works with a certified Microsoft Dynamics AX Partner. This one partner company is responsible for both selling a customer the correct products to fit its business needs, and for the implementation and ongoing support of the system. These partners are domain experts in the customer's field of business, and have undergone rigorous training in the Dynamics AX applications and technology. Typically, they also have many customers who run their businesses on Dynamics AX.
Microsoft offers a larger and more robust service and solution provider ecosystem than SAP. A 2005 study by Framingham, Mass.-based IDC titled "Worldwide Software Channel Program 2005 Vendor Profiles" favorably positions the Microsoft Partner Program as a leader among the top 25 software vendors worldwide. There are 1,300 solution and service providers available globally with deep skills and dedicated resources. This gives customers a greater choice when selecting a business partner that will take responsibility for the important initiative of implementing and supporting its ERP solution.
Ultimately it's about the best solution for your business
A new ERP solution can be a terrific tool to help support a company's success today and in the future. When selecting an ERP tool for your business, the most important element to remember is to select a tool that best supports your unique value proposition. As a business grows the value proposition can quite possibly change. It is just as important that your ERP tool has the flexibility to change as your business changes.